Courses and Fees
IH Manchester reserve the right to change or cancel advertised courses without notice.
IH Manchester reserve the right to change advertised prices without notice.
IH Manchester reserve the right to change their lesson timetable without notice.
If there are any changes to the UK VAT laws, International House Manchester reserve the right to pass on those charges to the client / their parents / agent.
Course Enrolment Requirements
All courses have entry requirements, including a minimum age of 18 and language level. Please check the course information for full details.
If any information provided in the application is found to be incorrect, we reserve the right to make any necessary changes to the student’s enrolment. Any costs resulting from these changes will be the responsibility of the student. If necessary, the student may be required to leave their course and accommodation without a refund.
Deposit and Payment
The tuition fee for your course will be shown on the invoice provided by IH Manchester. Students, or their agents or representatives, agree to pay all tuition fees and any other charges related to the course.
A deposit of 15% of the total course fees must be paid when you book your course. The total course fees must be paid 14 days before the first day of your course. If a course is booked less than 14 days before the first day, all fees must be paid immediately.
You must pay in Pounds Sterling (£GBP) to our GBP account with Lloyds bank. The prices in our price list are fixed in £GBP. Please ensure that you cover all the costs of money exchange, bank transfer, etc. and that you make payment into the correct IJ tours limited bank account (the details are on the invoice).
Airport transfers, accommodation and course will only be confirmed once all payment requirements have been met and proof of a successful visa application has been provided to IH Manchester.
If these requirements are completed less than 72 hours before arrival in the UK or accommodation check-in, IH Manchester cannot guarantee that airport transfers, accommodation or course will be available.
If these fees and charges are not paid, IH Manchester may withdraw the student from the course and cancel their enrolment.
There is an extra charge for late payments, unless agreed. If you pay late you must pay extra (interest is added at 5% above the Lloyds bank base in force at the time).
If you book a group course, but we do not have a class at your level, we will give you 50% of the number of lessons as individual lessons instead.
Cancellation
You have a legal right under the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013 to cancel the Contract within 14 days (the “Cancellation Period”) without giving any reason. The Cancellation Period will expire 14 days from the date of your application. To cancel you must inform us by a clear statement. You may send your notice of cancellation in writing to katie@ihmanchester.com, or by post to our Head Office address. Please note that a cancellation is only valid when it has been acknowledged by email receipt from IH Manchester.
We will not start providing the Services to you during the Cancellation Period unless you have expressly requested us to do so on your application form.
If you decide to cancel your course near to the arrival date (but outside the 14 day cancellation period) we will charge a fee:
Refunds
If a visa application is rejected and we receive written evidence of this, we will refund the fees received in full, less an administrative fee of £100. Where we receive this evidence, the refund will be paid to you within four weeks of your providing us with bank details and signed authorisation that the refund should be paid to that account.
Other applications for refunds will be considered individually and will only be accepted in exceptional circumstances. Please see “Cancellation” below for a list of cancellation fees payable. We cannot give refunds for late arrival, early departure, absence during a course or change of programme.
We cannot give refunds for days when the school is closed during bank holidays but we will aim to offer you classes on other days during your course to make up for any classes missed on a bank holiday.
If you decide to shorten your course and leave your course early, the fees that you have paid for unused weeks can be neither transferred nor refunded.
Refunds of course fees will be made directly to the bank account or to the individual who made the fee payment.
Private 1 to 1 Classes (online and in person)
If a student misses a 1 to 1 class, this will not be offered at another time, unless previously agreed with the school.
This includes issues with joining the class due to problems with Zoom or internet provision if the lessons are taking place online. Students should not allow anyone else to access their class with them.
Booking Changes and Course Extensions
Any changes or extensions to accommodation bookings are subject to availability and may result in an additional charge of £50.00. If the preferred accommodation type is not available, IH Manchester will try to provide a suitable alternative.
Requests to extend or change course or accommodation must be sent to IH Manchester by email or WhatsApp at least 1 week before the current course or accommodation end date. Please note – if a student wishes to leave their homestay accommodation, they need to give one week’s notice, or pay for one week’s homestay fees if they wish to leave within 1 week.
If a student extends a residence booking, they may need to move to a different room. If a student extends a homestay booking, they may be placed with a different host.
Students are responsible for any transport costs related to accommodation changes or extensions.
Any changes to, or cancellation of, airport transfers must be sent to us at least 72 hours before the scheduled arrival time. If we do not receive notice within this time, the full transfer fee will be charged.
UK Visas & Compliance
If a visa is required to study in the UK, it is the student’s responsibility to obtain the correct visa before travelling.
Students should contact the British Embassy or High Commission in their home country and check the UK Visas and Immigration (UKVI) website for the latest visa information.
IH Manchester follows all UKVI requirements and may provide information to UKVI as part of its responsibilities, including information about student attendance and contact details.
Students must inform us immediately if any of their contact details change, including their address, telephone number, mobile number, or email address. Students must also tell us about any changes to their circumstances that may affect their immigration status or permission to stay in the UK.
There may be restrictions on working while studying in the UK. Students should check the UKVI website for full details. Any student found to be working in breach of their visa conditions may be reported to UKVI and may be required to leave the school.
IH Manchester cannot issue any visa supporting documents until initial payment is made.
Homestay
IJ Tours Ltd take care to make sure that homestays are suitable for students. However, IJ Tours Ltd cannot accept responsibility for any accident / incident which occurs in the homestay.
For more information about how we place students in homestay please see our Homestay Placement Policy.
Internet Use in Homestay and in School
Many families allow students to use their internet connection / WiFi. Students must not download adult/sexual content and illegal and/or damaging software or web content while using their host’s or the school’s internet connection.
Activities and Excursions
Activities and excursions are optional and are not normally included in the course fee. Some activities on our social programme are managed and led by Smile Adventures. IH Manchester do not usually accompany students on these excursions. Please note; International House Manchester accepts no responsibility for loss of any of your belongings or for any personal injury to you while participating in these activities.
Medical and Accident Insurance
All students must have suitable insurance cover. We recommend that students arrange travel or student insurance before travelling to the UK. The insurance should meet the needs of international students and cover medical and accident-related costs.
Medical Treatment
IH Manchester staff are not permitted to give students prescription or non-prescription medication. However, if a student requires medical, dental, or eye care treatment, staff will help them find appropriate treatment or advise them to seek medical assistance as soon as possible.
Unacceptable Behaviour
None of our staff, home stay providers or students should ever be subject to abusive, offensive or unacceptable behaviour. If a student behaves in an unacceptable manner, or infringes our policies in any way, we can decide to permanently exclude him or her or cancel their course. There will be no refund or reimbursement in this situation. Please see our Code of Conduct and Exclusion Policy for full details.
Force Majeure
If the school has to close and/or students have to return home early for reasons of natural disaster such as fire/flooding/infectious diseases or war/terrorism etc, which are beyond the reasonable control of the school, no refunds will be made. But, students may be able to claim compensation under their insurance policy. We will try hard to keep the school open, but this may mean making some classes larger or changing the timetable to allow staff to cover all scheduled lessons.
Data Protection
Any information you have provided to us at the school, or will provide in the future, will be processed by the school. This will be in compliance with the provisions of GDPR. Under data protection legislation you can ask for a copy of certain personal records held about you. Please see our school policies for full details.
If you are not happy – Making a complaint
We hope that you will be very happy with us at International House Manchester. We always want to hear your ideas and feedback so that we can continue to improve what we do. However, if you are not happy with anything, please follow the procedure below:
Complaints Procedure
Please see our Complaints’ Policy.
Making a complaint through English UK
If you are not satisfied with the response from your accredited centre, you can contact English UK for further advice. The way we will handle your complaint will depend on the course provider you’re studying with.
For private schools and language centres, English UK will attempt to mediate. If this fails, the complaint can be put to the independent Ombudsman, who will issue an adjudication which is binding on the school.
If you feel you have a complaint against the school where you are studying, please first arrange a discussion with the Principal or an appropriate member of staff (for example, the Director of Studies, Accommodation Officer, or Student Counsellor).
If the reply you get from the school does not satisfy you, please write in English to English UK for the attention of the Chief Executive or e-mail sarah@englishuk.com
We cannot accept complaints over the telephone because we need a record of the complaint in case it has to be referred to the Ombudsman. We can only deal with complaints from international students on an English language course at a member school.
We cannot accept complaints:
Unless there are exceptional reasons, we will not normally consider complaints about a course that has ended more than 6 months ago.
We can accept complaints made on behalf of a student by a close family member (parents, brother/sister, uncle or aunt). We can also accept complaints by a representative if the student has given written authorisation for the representative to pursue the complaint.
In outlining your complaint, keep to the facts and include a copy of any relevant documents (enrolment form, invoice, letters) which support your case. Pay particular attention to the school’s terms and conditions, which you accepted when enrolling. Say what you have done to try to resolve the complaint directly with the school. When English UK receives your complaint, we will write to you to let you know that we have received it, and at the same time we will write to the Principal of the school concerned to ask for a response within two weeks. We will reply to you in a letter based on this response.
If you are still not satisfied, we will write to the school with your further views and ask them to reconsider. We will reply to you with their response. If the school’s second response still does not satisfy you, we will refer the complaint to the independent Ombudsman. We will send him all the letters on the case, and he can ask to see any other documents that he thinks may be helpful. He can also ask questions of the school or the complainant, or anyone else, in order to come to a view on the case. He will prepare a report in writing giving a decision. This report will be sent to you and the school. His judgment is binding on the school: it must do what he says. The Ombudsman normally takes between 4 and6 weeks to come to a decision. There is no cost to you, and going to the Ombudsman does not affect your right to take legal action subsequently if you wish to do so. The Ombudsman process is intended to be a relatively fast and cost free way for students to have a complaint considered.
Once the Ombudsman has given his judgment and it has been carried out, the English UK complaints process is at an end. The Ombudsman will not engage in subsequent correspondence with either the school or the student, and English UK itself will regard the Ombudsman’s judgment as final. If you decide at any point in the process to start legal proceedings against the school, English
UK will suspend its consideration of your complaint until the legal proceedings are complete so that no comment by us should prove prejudicial to the legal proceedings.
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